Terms & Conditions
The legal bits…
We’re Cloudcast Creative Limited (company number 7863988), trading as Vape Vault. We’re a company registered in New Zealand. Our store and office is located at:
45 Cook Street
Tolaga Bay, 4077
When you shop with us or access our services and website, these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. Of course, if you need anything else, get in touch with us – we always love to hear from you!
We keep these terms updated and amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
- be at least 18 years old;
- have access to your phone banking or internet banking (preferred) OR
- have access to your Laybuy account with www.laybuy.com
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. If you pay using POLi, funds will transfer within a few hours. If you pay using bank deposit, your order will be delayed as we must carry out a standard pre-authorisation check to make sure your payment is received.
We only accept your order once payment has been approved. We recommend sending proof of payment if you wish to fast track your order into the next available delivery schedule.
You may be able to cancel or change your order within a short period of ordering – timings depend on your chosen delivery method.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you as soon as we can.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with our team and they’ll be happy to speak to you about it.
Prices and product descriptions
There’s a lot going on here at Vape Vault, and from time to time our busy team members may price up or describe a product or promo incorrectly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include GST (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Before you finalise your order, you’ll be given delivery options to choose from with estimated delivery time depending on the delivery address.
We work our socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
If you have chosen same day delivery (East Coast & Gisborne residents only) your order will be delivered to the drop off point unless we advise otherwise. Nationwide deliveries are carried via NZ Post and are usually delivered within 1-3 business days.
Problems with your delivery? Please let us know within 30 days and we’ll do our best to help you.
Warranty & Returns
Please be advised all disposable vapes vary in capacity (puffs). This is conditional to the size and frequency of the puffs.
If you have received a faulty vape:
✅Send images or video of the fault or faulty device to [email protected]
✅The item must be sent back to us in order to received a refund
✅All shipping expenses are at your own cost
✅We can give a refund OR replacement for in-store returns
✅All returns for online orders are refund only
❌We do not accept returns, exchange or refund for change of mind
If an item is returned to us damaged or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
All returned items should be sent in their original condition and packaging where possible, including tags.
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually using the products, then returning them or ordering and returning loads – way, waaay more than even the most loyal customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
This doesn’t affect your statutory rights.
Each customer has the option of having their order sent nationwide via NZ Post (recommended), or choosing same day delivery (Gisborne/East Coast residents only). By choosing same day delivery as your shipping option, you agree, acknowledge and accept the following risks:
🥴Those in charge of sorting your packages at the drop off point may not sort it in a timely manner
🥴Those in charge of sorting your packages may lose your package or put it in the wrong post box
🥴Those in charge of sorting your packages may decide to mail your order to you instead of leaving it at the drop off point for you to collect. This results in a 3-5 delivery delay in some cases.
We do not offer refund or replacement products for orders that are lost by the same day delivery drop off point/mail centre. When our courier delivers your order to the drop off point/mail centre, we will not be held liable for another establishment’s actions.
For all returns, we aim to refund you within 14 days of having received the returned.
If you request a refund for an item but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products or shipping. Remember, it’s up to you to enter the code at checkout!
Here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc.)
If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
If you’re the lucky recipient of a Vape Vault Gift Voucher (high five!) there are a few points to bear in mind:
If you’re being super generous and buying someone else a Gift Voucher, please make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.
Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!
Gift vouchers will expire 12 months from the date of receipt.
Vape Vault reserves the right to cancel any Gift Vouchers in its sole discretion where fraud or misuse is suspected.
At Vape Vault, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Things you shouldn’t do…
We know it’s obvious, but you must not misuse or tamper with our websites or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc.) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Vape Vault customers the best service, so we take them really seriously. Vape Vault will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).
Troublemakers take note: you agree to indemnify, defend and hold harmless Vape Vault, its director, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Intellectual property, software and content
Vape Vault owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Vape Vault logo or any Vape Vault brand or trade mark without our permission.
Linking to this Website
It’s okay if you want to link to vapevault.co.nz, as long as you do so in a way that is not commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Vape Vault where none exists.
Our Website must not be framed on any other site without our permission.
Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
Send us an email: [email protected]
Post: Vape Vault, 45 Cook Street, Tolaga Bay, NZ 4077
DM: Facebook/Instagram @vapevaultnz
Message via messenger on our website
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
These terms and our dealings with you are subject to NZ law and the exclusive jurisdiction of the NZ courts.
User Generated Content Ts&Cs
Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
By giving you the opportunity to feature your content on our social media channels and by responding with the required replica tag heuer hashtag (such as #vapevaultnz) you agree:
- We can use your handle and the content (the “Content”) on vapevault.co.nz, and/or on any of Vape Vault’s social media platforms (including but not limited to Instagram & Facebook). ∙ We can edit, crop, adapt, enhance or modify the Content (but Vape Vault will not treat you in a derogatory manner).
You promise that you:
- Have the permission of everyone in the Content;
- Have the right to grant Vape Vault the above rights; and
- Are at least 18
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.