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PRIVACY POLICY 

Privacy & Cookies: Our promises

We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we  use it.

The Good Stuff 

We will only use your data to up your experience.

Locked Down 

We’ll protect your data like it’s our own.

Straight Talking

We‚Äôll always talk your language and have your back ‚Äď no nonsense, no surprises.

No Spam

You decide what and how you hear from us.

Just the Essentials

Your info won‚Äôt just hang about ‚Äď if we don‚Äôt need it, we‚Äôll delete it.¬†

Protecting Your Privacy

Vape Vault, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Vape Vault team members are customers themselves, of both Vape Vault and other internet sites ‚Äď so we totally appreciate and respect how important privacy is. If you¬† have any questions about how we protect Your Privacy, drop us a line at [email protected].¬†

For all our services, the data controller ‚ÄĒ the company that‚Äôs responsible for your privacy‚ÄĒ is Cloudcast Creative Limited.

How we use your information

We use your information in a number of different ways ‚ÄĒ what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.¬†

Your personal details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.

What we do  Why we do it  Why we need to do it 
Deliver your purchases to you It’s a bit hard to send your order if we don’t use your  name and contact details! It’s an important part of our  contract commitment to you
Send you account and service  updates, such as updates to our Terms and Conditions and  order confirmations

To keep you informed of any  changes to Vape Vault’s services

Legally, we have to do this,  it’s an important part of our contract commitment to you, and it’s also important for us  to keep you updated
Send you order updates by text or email So you know when your order is due to arrive It’s an important part of our contract commitment to you
Manage your participation in any promotions, offers or discount schemes you choose to participate in

To ensure you receive any  discounts or offers relevant  to you at the time e.g.  

Student discounts

We will treat this as an important contract  commitment to you if you choose to participate

Direct you to the right part of  our website To get you to the products  that you want faster It’s important to us that you  get the best out of your Vape Vault’s shopping experience
Send you information about  our products and services

We like to keep you up to date  and help you get the best from  our products and services (you can find out more in the  section on Marketing messages  below)

It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and  services we have to offer!

Deliver your purchases to you It’s a bit hard to send your order if we don’t use your  name and contact details! It’s an important part of our contract commitment to you

 

Your payment information

This means your chosen payment method 

What we do  Why we do it  Why we need to do it
Take payment, and give refunds After all ‚Äď we‚Äôre not giving all our stuff away! It‚Äôs important to us and an important part of our contract¬† commitment to you

Keep a record of any  financial transactions with  you

We need to know what you  have paid for (and we have to tell the tax man about our  income too!) Legally, we have to do this

 

Your contact history with us 

What you‚Äôve said to us ‚ÄĒ for example, by email, on instant chat, on Social Media, or in private message.

What we do  Why we do it  Why we need to do it
Provide customer service and  support After all, you expect the best  service from us! It’s an important part of our  service and also part of our  contract commitment to you
Improve the services and  support we provide to you So that you get the best  possible customer service  It is important for us to train  our staff

 

Purchase history and saved items  

What you’ve bought in the past, what you’ve searched for, what you’ve saved or added to a board for another time, and when you have asked us to tell you that something is back in stock.

What we do  Why we do it  Why we need to do it
Help you keep track of items you like, update you when we have new availability and let you share them, your way

To help you get to the products that you like faster and so you can get the best out of our products and your account

It’s up to you if you want to use  these services but we would  love you to share all our good stuff

Handle returns in accordance  with our terms and conditions and provide customer service and support

Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve  bought! It’s an important part of our  contract commitment to you

 

Information about your phone or laptop, and how you use our website 

Information collected when you browse our site, including your IP address and device type, how you use our website (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.

What we do  Why we do it  Why we need to do it
Identify you when you visit our website

If we can remember you, we  can give you the best possible shopping  experience.

It is important for us that you  get the best shopping experience

Improve our website and set  default options for you (such as language and currency)

It’s important for us, and it’s  much easier for you, if we  know the language and currency you prefer, and it also helps us to protect your information

It is important for us to know  what you like to give you the  best shopping experience

  

Information from Social Media or accounts you link to us  

What we do if you link your Social Media or your third-party accounts to us. We will keep a record of your Social Media handle, and the other information that is made available to us according to your  Social Media account settings. 

What we do  Why we do it  Why we need to do it
We allow you to link your  Social Media account to your Vape Vault account so you can log on simply and easily without having to create a specific account To make it easier for you to  use vapevault.co.nz and  purchase those items you want!

It is important for us that you  get the best shopping  experience

Analysis to understand what you like, how you might share your likes with your  friends and how you might influence others with your style

It helps improve any  recommendations we make  to you and we may invite you  to take part in surveys, reward schemes and other  fashion related activities.

It is important for us to know  what you like to give you the  best shopping experience

Provide product  recommendations

So you can quickly spot things  which take your fancy It is important for us to show  you things we think you will  like

 

If you post comments about Vape Vault, tag Vape Vault or post photos to our Social Media pages

What we do  Why we do it  Why we need to do it 
Monitor our customers views or opinions

We may want to respond to you or react, particularly if  you are unhappy with something. 

It is important for us to know  what you think about us

 

We use public sources of  information to help us
investigate fraudulent activity

To prevent and detect fraud against either you or Vape Vault ‚Äď unfortunate, but absolutely essential This is important for us to¬† protect our service, to protect¬† you and to stop this

 

Your responses to surveys, feedback and competitions  

What we do  Why we do it Why we need to do it (the legal  stuff!)

We occasionally ask for feedback on our products or how you feel we are doing. Generally, responses are  anonymized but we may want to respond to you  directly, for example if you mention you are unhappy with something

It makes good sense to check  how you feel about us and  your purchases from time to time and we can use this information to improve our service.  It’s up to you whether you take  part.
Manage the competitions  that you choose to enter and get prizes to the winners. We  will let you know how we use  your data at the point of  entry.  We need to let you know if you win! If you take part we will treat  this as an important contract  commitment to you.

   

Other identifiable information

What we do  Why we do it Why we need to do it (the legal  stuff!)
We allocate you a unique ID when you first shop with us (your customer ID) This allows us to uniquely identify you  It’s an important part of our  contract commitment to you
Proof of your identity We sometimes need to check your identity ‚Äď for example to confirm it is you that placed an order, or to check your age It‚Äôs an important part of our¬† contract commitment to you, as well as our legal commitments

 

You don‚Äôt have to give us all of this personal information but if you don‚Äôt, you may not be able to buy¬† from the site, and you are unlikely to receive our optimal overall customer experience. But that is¬† your choice ‚Äď and we respect that.¬†

We also anonymise and aggregate personal information (so that it does not identify you) and use it  for purposes including testing our IT systems, research, data analysis, improving our site, and  developing new products and services. 

Fraud prevention and detection

We use any of the above categories of information to identify, prevent and detect fraud, against  either you or against Vape Vault. Detecting and preventing fraud is an unfortunate, but an absolutely  essential part of our service and our contract commitment to you. Legally, we have to do this, and it is  very important for us. 

We also use Purchase history data, to protect our service and uphold our Terms of Service as part of  our contract commitment to you, as part of this we may make use of computer-system decisions to  protect Vape Vault and our Service. Your rights in relation to this are detailed below. 

Personalising your Vape Vault experience  

We use the data we collect to help us provide you with the best service, the best shopping experience  and to show you the latest and greatest products and services that we think you will love. 

Sharing your information  

We do not, and will not, sell any of your personal data to any third party ‚Äď including your name,¬† address, email address or credit card information. We want to earn and maintain your trust, and we¬† believe this is absolutely essential in order do that.¬†

However, we share your data with the following categories of companies as an essential part of being  able to provide our services to you: 

  • Companies in the Vape Vault group, as sometimes different bits of our group are responsible¬† for different activities¬†
  • Companies that do things to get your purchases to you, such as payment service providers,¬† warehouses, order packers, and delivery companies¬†
  • Professional service providers, such as marketing agencies, advertising partners and website¬† hosts, who help us run our business¬†
  • Affiliates who help us reach out to potential new customers or promote our products on their¬† websites
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help¬† tackle fraud¬†

You may choose to take advantage of some of our additional services, in which case, depending on  your choices we may share your data with the following categories of companies to fulfil the services  you have asked for: 

  • Social Media sites (for example if you choose to link your accounts to us) and other¬† companies approved by you¬†
  • Other third party payment providers, when you choose to use their payment services¬†

If you would like to know more about the 3rd parties we may share personal data with, or how to find  out more on how they will use your data, please contact us at the details below.  

We may also provide third parties with aggregated and anonymised information and analytics about  our customers. Before we do so, we will make sure that it does not identify you 

Marketing messages  

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to  and to help you see and find our products and services.  

How to stop marketing messages from vapevault.co.nz ‚Äď you also have the following options:¬†¬†

  • Any method of Marketing: You can contact our Customer Care team. Once you do this, we¬† will update our records to ensure that you don‚Äôt receive further marketing messages.¬†¬†

If you tell us you don’t want to receive marketing messages it might take a few days for all our  systems to be updated, so we would ask for your patience as you might get messages from us while  we process your request.  

Please note that opting out of marketing messages will not stop service communications, such as¬† order updates, or where you have asked for a specific ‚Äėback in stock‚Äô notification.¬†

Keeping your information

We’ll hold on to your information for as long as you continue to be a Vape Vault customer and for as  long as we are required to keep it to ensure we meet our legal requirements across NZ.  

If you no longer wish to be a customer you can contact our Customer Care team and request that we  close your account. However, we have a legal requirement to keep some of your personal data even  after you have asked us to delete it. We will only keep what we absolutely need to, and only to make  sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions. 

Your rights  

You have a lot of rights relating to your personal information, these are: 

  • The right to be informed about how your personal information is being used (like this notice!)¬†‚ąô¬†The right to access the personal information we hold about you¬†
  • The right to request the correction of inaccurate personal information we hold about you¬† (although you can probably do most of this through your account login)¬†
  • The right to request that we delete your data, or stop processing it or collecting it, in some¬† circumstances¬†
  • The right to stop direct marketing messages¬†
  • The right to request that we transfer or port elements of your data either to you or another¬† service provider¬†
  • The right to ask us to explain any computer-system decision about you¬†
  • The right to complain to your data protection regulator¬†

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a  starting point, we have 30 days in which to respond to you. Our contact details are at the end of this  Policy. 

Changes to how we protect Your Privacy

We may change this from time to time, to reflect how we are processing your data.  

If we make significant changes, we will make that clear on the Vape Vault website or other Vape Vault services, or by some other means of contact such as email, so that you are able to review the changes  before you continue to use Vape Vault. 

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do  better). 

If you: 

  • Have any questions or feedback about this notice¬†
  • Would like us to stop using your information¬†
  • Want to exercise any of your rights as set out above, or have a complaint¬†

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions  you may have.  

You can contact our team by dropping us an email at¬†[email protected]¬†or else through Customer Care via the Vape Vault website. Or if you‚Äôd like to, you can write to us at:¬†

Vape Vault 
45 Cook Street 
Tolaga Bay 
New Zealand 4077

COOKIE POLICY  

We use cookies and similar technologies to give you a personalised shopping experience, personalised  advertising and to analyse our web traffic. 

What are cookies? 

Cookies are data files which can hold small amounts of info and they are stored on your device  (computer, smartphone, etc.) when you first visit a website. We use cookies when you visit our site,  but you can choose to not allow some types of cookies. But don’t forget, blocking some cookies may  impact your experience of the site and the services we are able to offer. 

How do we use them? 

We use cookies for: 

  • essential operations, like site navigation¬†
  • allowing you to add items to your shopping bag or to your Saved Items¬†
  • analysing visitor numbers and behaviours, such as what pages are frequently visited¬†‚ąô¬†assessing the success of our advertising campaigns, offers and communications¬†‚ąô¬†targeting suitable advertising messages¬†
  • understanding which Affiliates have helped us reach out to new customers, or have promoted¬† our products on their websites