Privacy & Cookies: Our promises

We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we  use it.

The Good Stuff 

We will only use your data to up your experience.

Locked Down 

We’ll protect your data like it’s our own.

Straight Talking

We’ll always talk your language and have your back – no nonsense, no surprises.

No Spam

You decide what and how you hear from us.

Just the Essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it. 

Protecting Your Privacy

Vape Vault, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Vape Vault team members are customers themselves, of both Vape Vault and other internet sites – so we totally appreciate and respect how important privacy is. If you  have any questions about how we protect Your Privacy, drop us a line at [email protected]. 

For all our services, the data controller — the company that’s responsible for your privacy— is Cloudcast Creative Limited.

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it. 

Your personal details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.

Your payment information

This means your chosen payment method 

Your contact history with us 

What you’ve said to us — for example, by email, on instant chat, on Social Media, or in private message.

Purchase history and saved items  

What you’ve bought in the past, what you’ve searched for, what you’ve saved or added to a board for another time, and when you have asked us to tell you that something is back in stock.

Information about your phone or laptop, and how you use our website 

Information collected when you browse our site, including your IP address and device type, how you use our website (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.

Information from Social Media or accounts you link to us  

What we do if you link your Social Media or your third-party accounts to us. We will keep a record of your Social Media handle, and the other information that is made available to us according to your  Social Media account settings. 

If you post comments about Vape Vault, tag Vape Vault or post photos to our Social Media pages

Your responses to surveys, feedback and competitions  

Other identifiable information

You don’t have to give us all of this personal information but if you don’t, you may not be able to buy  from the site, and you are unlikely to receive our optimal overall customer experience. But that is  your choice – and we respect that. 

We also anonymise and aggregate personal information (so that it does not identify you) and use it  for purposes including testing our IT systems, research, data analysis, improving our site, and  developing new products and services. 

Fraud prevention and detection

We use any of the above categories of information to identify, prevent and detect fraud, against  either you or against Vape Vault. Detecting and preventing fraud is an unfortunate, but an absolutely  essential part of our service and our contract commitment to you. Legally, we have to do this, and it is  very important for us. 

We also use Purchase history data, to protect our service and uphold our Terms of Service as part of  our contract commitment to you, as part of this we may make use of computer-system decisions to  protect Vape Vault and our Service. Your rights in relation to this are detailed below. 

Personalising your Vape Vault experience  

We use the data we collect to help us provide you with the best service, the best shopping experience  and to show you the latest and greatest products and services that we think you will love. 

Sharing your information  

We do not, and will not, sell any of your personal data to any third party – including your name,  address, email address or credit card information. We want to earn and maintain your trust, and we  believe this is absolutely essential in order do that. 

However, we share your data with the following categories of companies as an essential part of being  able to provide our services to you: 

• Companies in the Vape Vault group, as sometimes different bits of our group are responsible  for different activities 
• Companies that do things to get your purchases to you, such as payment service providers,  warehouses, order packers, and delivery companies 
• Professional service providers, such as marketing agencies, advertising partners and website  hosts, who help us run our business 
• Affiliates who help us reach out to potential new customers or promote our products on their  websites
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help  tackle fraud 

You may choose to take advantage of some of our additional services, in which case, depending on  your choices we may share your data with the following categories of companies to fulfil the services  you have asked for: 

• Social Media sites (for example if you choose to link your accounts to us) and other  companies approved by you 
• Other third party payment providers, when you choose to use their payment services 

If you would like to know more about the 3rd parties we may share personal data with, or how to find  out more on how they will use your data, please contact us at the details below.  

We may also provide third parties with aggregated and anonymised information and analytics about  our customers. Before we do so, we will make sure that it does not identify you 

Marketing messages  

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to  and to help you see and find our products and services.  

How to stop marketing messages from vapevault.co.nz – you also have the following options:  

• Any method of Marketing: You can contact our Customer Care team. Once you do this, we  will update our records to ensure that you don’t receive further marketing messages.  

If you tell us you don’t want to receive marketing messages it might take a few days for all our  systems to be updated, so we would ask for your patience as you might get messages from us while  we process your request.  

Please note that opting out of marketing messages will not stop service communications, such as  order updates, or where you have asked for a specific ‘back in stock’ notification. 

Keeping your information

We’ll hold on to your information for as long as you continue to be a Vape Vault customer and for as  long as we are required to keep it to ensure we meet our legal requirements across NZ.  

If you no longer wish to be a customer you can contact our Customer Care team and request that we  close your account. However, we have a legal requirement to keep some of your personal data even  after you have asked us to delete it. We will only keep what we absolutely need to, and only to make  sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions. 

Your rights  

You have a lot of rights relating to your personal information, these are: 

• The right to be informed about how your personal information is being used (like this notice!) ∙ The right to access the personal information we hold about you 
• The right to request the correction of inaccurate personal information we hold about you  (although you can probably do most of this through your account login) 
• The right to request that we delete your data, or stop processing it or collecting it, in some  circumstances 
• The right to stop direct marketing messages 
• The right to request that we transfer or port elements of your data either to you or another  service provider 
• The right to ask us to explain any computer-system decision about you 
• The right to complain to your data protection regulator 

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a  starting point, we have 30 days in which to respond to you. Our contact details are at the end of this  Policy. 

Changes to how we protect Your Privacy

We may change this from time to time, to reflect how we are processing your data.  

If we make significant changes, we will make that clear on the Vape Vault website or other Vape Vault services, or by some other means of contact such as email, so that you are able to review the changes  before you continue to use Vape Vault. 

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do  better). 

If you: 

• Have any questions or feedback about this notice 
• Would like us to stop using your information 
• Want to exercise any of your rights as set out above, or have a complaint 

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions  you may have.  

You can contact our team by dropping us an email at [email protected] or else through Customer Care via the Vape Vault website. Or if you’d like to, you can write to us at: 

Vape Vault 
45 Cook Street 
Tolaga Bay 
New Zealand 4077