RETURNS & REFUNDS
Please be advised all disposable vapes vary in capacity (puffs). This is conditional to the size and frequency of the puffs.
Warranty & Returns
If you have received a faulty vape:
✅Send images or video of the faulty device to [email protected]
✅The item must be sent back to us in order to received a refund
✅All shipping expenses are at your own cost
✅We can give a refund OR replacement for in-store returns
✅Returns for online orders are refund only
❌We do not accept returns, exchange or refund for change of mind
If an item is returned to us damaged or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
All returned items should be sent in their original condition and packaging where possible, including tags.
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually using the products, then returning them or ordering and returning loads – way, waaay more than even the most loyal customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
This doesn’t affect your statutory rights.
Returning a faulty item?
We don’t accept returns for unwanted items, or if you simply change your mind, or dislike the product in any way. We will only refund on items if they are not working as intended e.g. faulty hardware
For all returns, we aim to refund you within 14 days of having received the returned.
If you request a refund for an item but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
We do not offer refund or replacement products for orders that are lost by the same day delivery drop off point/mail centre. When our courier delivers your order to the drop off point/mail centre, we will not be held liable for another establishment’s actions.
Any refunds or replacements given are at our own discretion.